How to buy?

Order With Tire Sealant

Place your order


1)     Will I receive any order confirmation after placing an order?

Yes, you will! An order confirmation with order summary will be sent to you via Email right after you have placed your order with a successful transaction.

2)     I have ordered and confirmed payment with TireCare. What should I do next?

Well, you are all caught up! All that is left to do now is wait for your parcel to arrive at your doorstep.

On the side note, you will be receiving an Order Number and a confirmation email upon a successful transaction.

3)     Can I order without an account on TireCare website?

No. We strongly advise you to sign up a TireCare account before making any purchases. Some discount codes only applicable if you are logged in to your TireCare account and we do not want you to miss out on our special discounts and promotions. Click here to sign up! It will only take you 2 minutes.

4)     If I added the item in my cart, does it confirm my booking on that item?

When you added your desired item to the cart, it does not guarantee your booking of the item. If you do not proceed to checkout and made payment immediately, your item still is subjected to change in stock, price and discounts rule.

Payment


1)     What are the payment methods available?

We support the following payment options at TireCare Malaysia:

Credit/Debit

Online Banking

7-Eleven

2)     How can I know if my payment was successful or fail?

You will be notified via email within 24 hours upon completion of order confirmation.

Please be aware of your Bank reconciliation schedule as this might have impact on your payment (payment cannot be performed during bank reconciliation time).

Bank reconciliation time only affect payment method via Online Banking and will happen at around 11.30 p.m. to 1.30 a.m. depending on your bank.

3)     Which credit cards are accepted for payment?

TireCare accepts all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information is protected by means of industry – leading encryption standards.

Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.

4)     Why was I charged with wrong amount in my order?

The item that you selected might incur a shipping surcharge or bulky fee. These charges will be reflected at your order summary prior making payment.

5)     Do you keep my credit card details?

Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.

6)     Where can I request an official receipt?

TireCare’s official receipts are usually attached with the item in the parcel. However, in the event if you did not receive the receipt for the item, please send your request to cs@tirecare.com.my. We will assist you right away.

Change Existing Order


1)     Can I cancel an item or several items in my order?

Yes, you can cancel an item or several items in your order under the following conditions:

·       The item(s) you want to cancel has not been shipped yet.

·       The remaining value after cancellation should still meet the conditions for discounts, promotions and or minimum purchase value.

·       However, if after cancellation one or several items in your order, the remaining order’s value does not match our conditions for discounts, promotions or vouchers, TireCare will cancel the entire order. You can re-order the item(s) you want again.

2)     How can I cancel my order?

Please email to cs@tirecare.com.my or Whatsapp our Customer Service Hotline: 013-3995285

Important Note: Cancellation can only be used within 3 hour after order is created and item you want to cancel is not shipped yet.

3)     What is the TireCare cancellation policy?

·       TireCare cannot reverse a cancellation once it is completed. After cancellation, we cannot restore your order.

·       Any vouchers, discounts, or promotions used in conjunction with a cancelled order WILL NOT be valid or re-validated for any subsequent order.

·       We cannot guarantee that the price, availability, shipping fee, or any other element of a cancelled order will remain the same for any subsequent order.

·       Your refund will be processed within 48 hours and will be credited to your account within 5 to 15 business days, depending on your payment method, bank and/or financial institution.

·       The refund amount will be the net amount paid by you and will not include any voucher amount.

·       To ensure an enjoyable and safe shopping environment for all, TireCare has limited the quantity you may purchase on deals which are in high demand. We may also cancel an order if fraud is suspected.

4)     Will I be charged any Cancellation Fee?

Cancellation is free of charge; we do not incur any cancellation fees. If you have made payment on your orders, we will process a full refund upon if your cancellation request is successful.

5)     How do I know if my cancellation request was accepted?

Our customer service will send you an email.

6)     How can I change delivery address/ phone number/ recipient for my existing order?

Changes in delivery address / phone number / recipient of the item is not allowed after order has been successfully made. This is one of the precaution steps to avoid fraud attempt. Kindly ensure all of the information is correct prior placing an order.

7)     Can I change my payment method after order has been made?

At TireCare, we do not offer an option to change payment method for your existing order. Hence, we suggest you place a new order and cancel your existing order immediately by contact our customer service to cancel order

8)     Can I change items from my order after order has been processed?

Unfortunately, once an order has been processed, no changes can be made.

9)     I accidentally ordered duplicate items. What should I do?

Yes, you may call our customer service hotline to cancel a duplicate item. However, please bear in mind to give us a call as soon as you realize it as our warehouse might have packed and shipped the items out.

10)  I received an incomplete order, what should I do?

Please email to cs@tirecare.com.my or Whatsapp our Customer Service Hotline: 013-3995285 so we can assist you promptly.

11)  I received damaged/ defective item, what should I do?

We apologize that your order was not received in its rightful condition. We understand your frustration concerning the state of your order upon its arrival. Kindly contact our Customer Service for immediate assistance with your damaged order.

If your damaged items need to be return, kindly have your parcel shipped to the following address:

No.75-2, Jalan SS23/15, Taman SEA, 47400 Petaling Jaya, Selangor, Malaysia.

12)  Within how long should I inform TireCare about my damage/defective/incorrect item?

For faster process, we really appreciate if you could get back to us within 48 hours upon receiving a damage/defective/incorrect item. Your item will still be entitled for our 14-day return policy. Please email to cs@tirecare.com.my or Whatsapp our Customer Service Hotline: 013-3995285. We will assist you right away.

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