1) Can I cancel an item or several items in my order?
Yes, you can cancel an item or several items in your order under the following conditions:
· The item(s) you want to cancel has not been shipped yet.
· The remaining value after cancellation should still meet the conditions for discounts, promotions and or minimum purchase value.
· However, if after cancellation one or several items in your order, the remaining order’s value does not match our conditions for discounts, promotions or vouchers, TireCare will cancel the entire order. You can re-order the item(s) you want again.
2) How can I cancel my order?
Please email to [email protected] or Whatsapp our Customer Service Hotline: 013-3995285
Important Note: Cancellation can only be used within 3 hour after order is created and item you want to cancel is not shipped yet.
3) What is the TireCare cancellation policy?
· TireCare cannot reverse a cancellation once it is completed. After cancellation, we cannot restore your order.
· Any vouchers, discounts, or promotions used in conjunction with a cancelled order WILL NOT be valid or re-validated for any subsequent order.
· We cannot guarantee that the price, availability, shipping fee, or any other element of a cancelled order will remain the same for any subsequent order.
· Your refund will be processed within 48 hours and will be credited to your account within 5 to 15 business days, depending on your payment method, bank and/or financial institution.
· The refund amount will be the net amount paid by you and will not include any voucher amount.
· To ensure an enjoyable and safe shopping environment for all, TireCare has limited the quantity you may purchase on deals which are in high demand. We may also cancel an order if fraud is suspected.
4) Will I be charged any Cancellation Fee?
Cancellation is free of charge; we do not incur any cancellation fees. If you have made payment on your orders, we will process a full refund upon if your cancellation request is successful.
5) How do I know if my cancellation request was accepted?
Our customer service will send you an email.
6) How can I change delivery address/ phone number/ recipient for my existing order?
Changes in delivery address / phone number / recipient of the item is not allowed after order has been successfully made. This is one of the precaution steps to avoid fraud attempt. Kindly ensure all of the information is correct prior placing an order.
7) Can I change my payment method after order has been made?
At TireCare, we do not offer an option to change payment method for your existing order. Hence, we suggest you place a new order and cancel your existing order immediately by contact our customer service to cancel order
8) Can I change items from my order after order has been processed?
Unfortunately, once an order has been processed, no changes can be made.
9) I accidentally ordered duplicate items. What should I do?
Yes, you may call our customer service hotline to cancel a duplicate item. However, please bear in mind to give us a call as soon as you realize it as our warehouse might have packed and shipped the items out.
10) I received an incomplete order, what should I do?
Please email to [email protected] or Whatsapp our Customer Service Hotline: 013-3995285 so we can assist you promptly.
11) I received damaged/ defective item, what should I do?
We apologize that your order was not received in its rightful condition. We understand your frustration concerning the state of your order upon its arrival. Kindly contact our Customer Service for immediate assistance with your damaged order.
If your damaged items need to be return, kindly have your parcel shipped to the following address:
No.75-2, Jalan SS23/15, Taman SEA, 47400 Petaling Jaya, Selangor, Malaysia.
12) Within how long should I inform TireCare about my damage/defective/incorrect item?
For faster process, we really appreciate if you could get back to us within 48 hours upon receiving a damage/defective/incorrect item. Your item will still be entitled for our 14-day return policy. Please email to [email protected] or Whatsapp our Customer Service Hotline: 013-3995285. We will assist you right away.