1) When will I receive my order?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.
After your order is verified, you can expect to receive your order within the following time frame:
· In Metro areas: 1 – 6 working days (except Sunday and holidays)
· In Non-Metro areas: 3 – 10 working days (except Sunday and holidays)
2) How do I check delivery lead time of a product?
Delivery to some postcodes and outlying areas outside Klang Valley may take slightly longer.
3) Can I pre-arrange/schedule the date of my delivery?
We regret to inform you that we are unable to schedule deliveries. However, you may coordinate with our courier partner once the item is “Shipped” to schedule according to your preference.
4) Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
5) I need my order now, Can TireCare speed up the delivery?
Unfortunately we are unable to speed up the delivery. The delivery arrival time for your order depends on the courier partners
6) How can I know exact date and time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner’s delivery schedule in your location.
7) Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.
8) What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also Whatsapp our Customer Service Hotline: 013-3995285 immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
9) Is there any domestic area TireCare cannot deliver to?
TireCare Malaysia can deliver to all serviceable areas.
We work in partnership with 3 big logistic companies: Skynet, Poslaju, Nationwide
10) Does TireCare offer international shipments?
International shipment is not available at TireCare at the moment.
11) Can TireCare deliver the package to my office?
TireCare will deliver your order following the address you provide during checkout, whether it is your house address or office address.
12) Can I pick up my order at TireCare office?
TireCare does not provide you with a self-service delivery location to pick up your orders.